Last Updated: October 11, 2026
At NeyVox, we aim to provide reliable WordPress development, website design, AI automation, SEO, and other digital services. This Refund & Cancellation Policy explains how refund requests, project cancellations, and payment disputes are handled.
By purchasing our services, you agree to the terms outlined below, subject to any separate written agreement and applicable law.
1. Scope of This Policy
This policy applies to services purchased directly from NeyVox, unless a separate written agreement or third-party platform’s terms apply.
If you purchase our services through a freelance marketplace or another platform, its payment, cancellation, and refund rules may take precedence.
2. Custom Digital Services
Our services may involve project planning, consultation, research, design, development, configuration, testing, or other work tailored to your requirements.
Because these services may involve time and resources committed specifically to a project, refunds are assessed according to the work completed, the applicable agreement, and the circumstances of the request.
A refund is not automatically guaranteed simply because a client changes their mind after work has started.
Nothing in this policy excludes refunds or remedies required by applicable law.
3. Before Work Begins
If you request cancellation before any project work has started, we will review your request and determine whether a refund is available under the applicable agreement and law.
Any non-refundable third-party costs or fees may be deducted only where legally permitted and where the relevant terms were disclosed and agreed upon.
4. After Work Has Started
If a cancellation request is made after work has started, we will assess:
- The work completed up to the cancellation date.
- Project milestones already delivered or approved.
- Time and resources reasonably committed to the project.
- Third-party costs already incurred.
- The cancellation and payment terms agreed upon before work began.
Where appropriate, any eligible refund will be calculated based on these factors and applicable legal requirements.
5. Completed Work and Delivered Services
Once a service or agreed milestone has been completed and delivered, payments for that work are generally not refundable solely because the client changes their mind.
However, if the delivered service materially fails to meet the agreed requirements, please contact us so we can review the issue and determine an appropriate remedy under the project agreement and applicable law.
6. Deposits and Milestone Payments
Some projects require an upfront deposit or milestone-based payments.
The purpose, amount, and conditions of these payments should be specified in the applicable proposal, invoice, or service agreement.
Refund eligibility for deposits and milestone payments will depend on the agreed terms, the work performed, any costs incurred, and applicable law. No payment will be treated as automatically non-refundable where the law requires otherwise.
7. Revisions and Corrections
If a delivered project does not match the agreed scope, please notify us with details of the issue.
Where the issue falls within the agreed scope and revision terms, we will review it and, where appropriate, provide corrections or revisions in accordance with the project agreement.
Requests for additional features, new functionality, or changes outside the agreed scope may require additional fees and time.
8. Third-Party Costs
Projects may involve external costs, such as:
- Domain registrations and renewals.
- Website hosting.
- Premium WordPress themes and plugins.
- AI tools, API usage, and software subscriptions.
- Stock images, fonts, and other licensed assets.
- Third-party services purchased specifically for a project.
Refunds for these costs are subject to the relevant provider’s policies and applicable law. We cannot guarantee that third-party providers will issue refunds.
Any third-party costs charged directly to a client should be reviewed with the relevant provider.
9. Website Maintenance and Recurring Services
For recurring maintenance, support, or subscription services, cancellation requests should be submitted before the next billing date where possible.
Unless a different arrangement is agreed in writing, cancellation generally prevents future renewals but does not automatically refund charges for periods already started or services already delivered.
Refunds for unused periods, mistaken charges, or service failures will be assessed under the applicable agreement and law.
10. How to Request a Refund
To submit a refund or cancellation request, contact us through the contact form on our website or email us at our official business email address.
Please include:
- Your name and contact information.
- Your project or order reference, if available.
- The service purchased.
- The date of purchase or payment.
- A clear explanation of the reason for your request.
- Relevant supporting information, where applicable.
We may request additional details to assess your request.
11. Review and Processing
We aim to acknowledge refund requests within a reasonable period and review them fairly.
If a refund is approved, we will normally issue it through the original payment method where possible. Processing times may depend on the payment provider or financial institution.
Any applicable refund amount, deductions, or alternative remedies will be explained to you.
12. Chargebacks and Payment Disputes
If you have a concern about a payment or service, please contact us first so we can attempt to resolve the issue.
You retain any rights available through your payment provider or under applicable law. Nothing in this policy prevents you from exercising those rights.
13. Exceptions and Legal Rights
This policy does not limit any mandatory consumer rights, statutory remedies, or other protections that cannot legally be excluded or waived.
Where a separate written agreement or applicable platform policy provides additional protections, those terms will be considered as relevant.
14. Changes to This Policy
We may update this Refund & Cancellation Policy to reflect changes in our services, payment processes, or legal requirements.
Updates will be published on this page with a revised “Last Updated” date. Changes will not remove rights that have already accrued or rights that must be preserved under applicable law.
15. Contact Us
If you have questions about refunds, cancellations, or payments, please contact us through our website.
Website: https://neyvox.com
Email: Hello@NeyVox.com
We will review your request and work toward a fair resolution in accordance with the applicable agreement and law.